Terms of Service

Translation from Ukrainian. Provided for information only. In case of any discrepancy, the Ukrainian text prevails.

1. About these Terms

1.1. These Terms of Service (“the Terms”) set the rules for using the “Stolik POS” cloud service located at stolik.top (“the Service”).

1.2. The Service is supplied by Vitalii Mykolaiovych Sipitin, individual entrepreneur (record number in the Unified State Register: 2004800010007048993, taxpayer registration card number: 2605412174), referred to below as “the Provider” or “we”.

1.3. These Terms are a supplementary document to the Public Offer Agreement published at stolik.top/legal/offer/en (“the Offer”). The Offer is the main document governing the relationship between you and the Provider. If these Terms conflict with the Offer, the Offer prevails.

1.4. Commercial terms — price, payment procedure, refunds, term of the agreement, liability of the Parties and dispute resolution — are set solely by the Offer and are not duplicated here.

1.5. The processing of personal data is governed by the Privacy Policy (stolik.top/legal/privacy/en); the use of cookies is governed by the Cookie Policy (stolik.top/legal/cookie/en).

1.6. By using the Service, you confirm that you have read and accept these Terms, the Offer, the Privacy Policy and the Cookie Policy.

2. Who can use the Service

2.1. The Provider is a single-tax payer of the second group and, under paragraph 291.4 of Article 291 of the Tax Code of Ukraine, may supply services only to single-tax payers and to natural persons who are not business entities.

2.2. Given that restriction, the Service is supplied to:

• individual entrepreneurs that are single-tax payers;
• natural persons who are not business entities.

2.3. The Service is not supplied to legal entities, to business entities on the general taxation system, to non-residents of Ukraine, to budget-funded institutions or to financial institutions.

2.4. By registering in the Service you confirm that you meet the requirements of clauses 2.2 and 2.3. If you are a single-tax payer, you undertake to notify us within 3 working days if you lose that status. The consequences of giving inaccurate information are set by the Offer.

2.5. If you are a natural person who is not a business entity, section 11 of the Offer additionally applies to your relationship with the Provider; it reflects the requirements of consumer protection law.

3. Account

3.1. To use the Service you need to create an account — using an e-mail address and password, a Google account or the Telegram service.

3.2. You must provide accurate data and keep it up to date. Notices sent to the e-mail address you give are considered received.

3.3. You are responsible for keeping your login, password and Telegram access confidential. All actions taken under your account are considered taken by you. The exception is actions that require separate confirmation by a one-time code (clause 6.5).

3.4. You may give access to the Service to your employees and to persons you engage under contract, within the number of users allowed by your Subscription Plan. You are responsible for their actions as for your own.

3.5. Transferring account access to third parties, selling, leasing or supplying services to third parties using the Service without our written consent is prohibited.

3.6. If you notice unauthorised access to your account, tell us immediately using the contacts in section 11.

4. Acceptable use

4.1. The Service is designed to automate the accounting and management of food-service establishments — bars, cafes and restaurants — and must be used for that purpose.

4.2. You may use all features available under your Subscription Plan, enter data, configure the Service for your processes and export your own data.

5. Prohibited use

5.1. While using the Service, it is prohibited to:

• copy, reproduce, modify, decompile or disassemble the Service, or attempt to obtain its source code — except in the cases of free use expressly provided by Article 25 of the Law of Ukraine “On Copyright and Related Rights”;
• circumvent or disable technical protection measures and feature restrictions, including Subscription Plan limits;
• carry out automated collection of data from the Service using robot programs, parsers or scripts, except by using interfaces we have expressly provided and within the limits set for them;
• create excessive load on the Service, including sending requests beyond the scope of normal use;
• obtain or attempt to obtain access to other customers' accounts and data;
• extract or re-utilise a substantial part of the contents of the Service's databases, or systematically extract insubstantial parts contrary to the normal use of the database;
• use the Service for actions that breach the law of Ukraine or the rights of third parties;
• enter into the Service data for which you have no legal grounds to process;
• use the Service, or information obtained while using it, to develop, promote or supply a competing product.

5.2. All economic intellectual property rights in the Service belong to the Provider; the Provider also holds the sui generis right in the Service's databases. Detailed intellectual property provisions are set out in section 7 of the Offer.

6. Your data

6.1. The data you enter into the Service remains yours. We acquire no rights to it and use it only to supply the services, give technical support and make backups, and in anonymised form to improve the Service.

6.2. If you enter into the Service the personal data of visitors, clients or employees — names, telephone numbers, e-mail addresses, messenger identifiers, order history — you are the controller of that data, and we are the processor that processes it on your instructions. The purpose, scope, list of permitted operations and term of that processing are set by clause 10.6 of the Offer.

6.3. You are solely responsible for having legal grounds to collect such data, for obtaining consent from the people it concerns — including consent to cross-border transfer of data to contractors whose equipment is located outside Ukraine — and for complying with the law on personal data protection and on advertising, in particular when sending mailings. For more detail, see section 10 of the Offer.

6.4. You may export your data at any time using the tools of the Service. We recommend doing so regularly.

6.5. Self-service deletion. You may delete an individual venue or your entire account at any time, without assistance, using the Personal Account and without contacting support.

Deletion is confirmed by several consecutive actions, the last of which is entering a one-time code sent to your e-mail address. That code is a one-time identifier, and confirming with it is an electronic signature within the meaning of Articles 3 and 12 of the Law of Ukraine “On Electronic Commerce”.

After the request is confirmed, the data is kept for 7 calendar days: during that period the deletion can be cancelled with a single action in the Personal Account, and you can export your data. We send a notification to your e-mail address at every stage. After that period expires, the data is deleted in full with no possibility of recovery; the ninety-day period set out in clause 6.6 does not apply in that case.

A confirmed request to delete the account also counts as an application to withdraw from the agreement early — the refund procedure is set by clause 5.8 of the Offer.

6.6. Termination on other grounds. If the agreement ends on grounds other than self-service deletion, or access is blocked for non-payment, your data is kept for 90 calendar days, during which you can export it. After that period expires the data may be deleted with no possibility of recovery.

6.7. Deletion of data does not cover backups, accounting documents, technical logs and the archive of consents — a separate record of the document versions you accepted and of the confirmation of deletion, which we keep for three years. The composition of the archive of consents and the retention periods for all of the above are set by section 10 of the Privacy Policy and clause 10.10 of the Offer.

6.8. Deleting your account does not release you from your own statutory obligations to retain documents and data. Download a copy of your data before deleting — this is available in the Personal Account.

7. Availability of the Service and support

7.1. The Service is supplied “as is”. We do not guarantee that it will work without interruption or errors, that it will meet your subjective expectations, or that it will be compatible with all of your hardware and software.

7.2. We take reasonable measures to keep the Service stable, make regular backups and fix faults we find within the shortest reasonable time.

7.3. From time to time we carry out planned technical work. We try to give notice of it in advance through the Personal Account or on the website, where this is technically possible.

7.4. No guaranteed availability level (SLA) is provided under these Terms. Separate availability guarantees may be agreed in a separate written agreement.

7.5. Technical support is provided by e-mail and through the Telegram bot on working days. We try to reply within one working day, but no specific response time is guaranteed.

7.6. The Service may contain artificial-intelligence features. The hints, forecasts and recommendations they generate are for reference only, may be inaccurate and are not advice — you take decisions yourself.

7.7. The Service is not a means of fiscalising settlements. We do not supply cash registers (RRO/PRRO) and do not provide fiscal reporting — you are responsible for complying with tax law.

7.8. If we substantially reduce the features of the Service during a period you have paid for, and you lose access to a feature provided by your Subscription Plan as at the date of payment, you may withdraw from the agreement with a refund under clause 5.8 of the Offer.

8. Restricting and blocking access

8.1. If these Terms are breached, we may warn you, restrict access to particular features or suspend access to the Service.

8.2. Access may be suspended immediately and without prior notice if the breach threatens the operation of the Service, the security of other customers' data, or shows signs of unlawful activity. We will tell you about the measures taken within one working day.

8.3. The grounds and procedure for terminating the agreement are set by section 6 of the Offer.

9. Commercial matters

9.1. Subscription Plans and their prices are published on the stolik.top website.

9.2. The payment procedure, the introductory (trial) period, refunds, the consequences of non-payment and the procedure for issuing certificates of services supplied are set by sections 5 and 6 of the Offer. The terms of promotions and reward programmes are published separately on the website.

9.3. We do not charge any amount automatically without a separate instruction from you: the subscription is extended only after you have paid for the next period.

10. Changes to these Terms

10.1. We may change these Terms. We will give notice of changes at least 14 calendar days before they take effect, through the Personal Account, by e-mail or through the Telegram bot. The notice separately lists the changes.

10.2. Each version is published at a permanent address and kept in the archive at stolik.top/legal/en together with its SHA-256 checksum. Previously published versions are never edited. You can always look up the version in force on any given date.

10.3. Changes have no retroactive effect and do not apply to relations that arose before they took effect.

10.4. If you do not agree with the changes, you may stop using the Service before they take effect; the refund procedure is set by clause 5.8 of the Offer. Continuing to use the Service means accepting the new version.

11. Contacts

Technical support: support@stolik.top Official correspondence and claims: through the Personal Account or using the contact details given in section 15 of the Offer. Website: stolik.top

These Terms were drawn up in Ukrainian. The Russian and English versions are provided for convenience; in case of any discrepancy, the Ukrainian text prevails.